wpDuo
Thank you for joining for wpDuo! We’re excited to get started, and will need access to your website and domain.
Here’s how to start now (a copy of this is on its way to your inbox!):
Invite [email protected]
to your WordPress Users
Add [email protected]
to your Domain Provider
WELCOME TO WPDUO
You’ve made the right decision. We can’t wait to show you what it’s like to have your website on easy mode. Scroll down for more information on getting started!
Let us know what needs to happen on your site by email.
We love taking care of all that techy stuff for you :)
We’ll email you when it’s done. You can stay focused on more important things.
…And we’re hard at work behind the scenes.
From updating plugins to monitoring site security, we’re making sure everything runs how it should.
The next step is our team will ensure they have access to both your WordPress admin area and your Domain Registrar. We’ll confirm with you once we do, and then start the migration of your site to our hosting. The process typically only takes a business day or two.
For most sites, not at all. Before we repoint the domain, we move a copy of your site to our server so it is an entirely seamless process.
If you have an E-commerce based website using wooCommerce, unfortunately there will be a brief period of outage (typically 6-8 hours) to prevent duplicate orders for your business. In order to minimize business disruption, we move those sites during non-peak hours of your store. Our team will be in touch to coordinate this and move the site at a time when it will not harm your sales.
You can start submitting requests right now to [email protected] – however, we recommend only submitting the most urgently needed updates so we can finalize your hosting migration.
We can also hold an update request until after the hosting migration is complete. Our team is quite responsive and ready to help you out either way.
You should now start to receive additional information in your email about onboarding to wpDuo! To ensure you receive those emails, we recommend adding [email protected] and [email protected] to your white list.
We’re on a mission to help make small business websites a delight. From ease of management to great performance, it’s our goal for you to feel joy about how your website represents you and your business.
We’re excited to help make that happen for you!
Answers to some of the questions we’ve heard about working with wpDuo
We make it easy! Just email your request to [email protected] and we’ll get it done – FAST.
You can request anything you can think of! Our team will help you get it DONE.
Here are the tasks typically covered by your included small updates at the Essentials and Growth level:
Some more complex updates aren’t always covered – but never fear! If something looks like it will be a bigger task than those covered as part of your plan, our team will provide you with options for how to fit it in as a “small job,” as well as a quote for if you’d like our team to take it on as a project.
Requests that typically will take longer than a half hour to complete include:
If you ever have questions about your plan, please email our team at [email protected] and we’ll be happy to help!
Want to add or update your service? From SEO to Domain Name to Google & Facebook Ad Management, we can help manage your performance of your inbound traffic. Just email us at [email protected] to let us know and our service team will help you make the update.
For security reasons we limit who can make requests to update your website. If there are more people you’d like to be able to request website updates, let us know by sending a list to [email protected] and we’ll make sure they’re added.
We understand that teams change too – so if you ever need to remove or limit someone’s access, our [email protected] team can help with that too.
No – we take care of this automatically as updates are rolled out, and test to ensure everything works well with your website afterwards.
You’ll receive a report every month that shows you the updates we’re performing without you ever having to make a request.
We monitor the [email protected] board around the clock, but in an emergency, call us at 855-869-3006, extension 702 and we’ll get on it ASAP!